Events

Procurement chatbot: is accessing your supplier data in less than 2 seconds for real ?

Thanks to natural language processing (NLP) AI, buyers could work without Excel.

Procurement: AN EXCITING JOB, A TIME-CONSUMING REPORTING.

A buyer does not make purchases by pure luck. It is an area where one appreciates the constant challenge of negotiations, global strategic thinking or the fact of having concrete, quantified objectives to meet over different deadlines.

In the supermarket sector for instance, it is the wide range of tasks that appeals to junior buyers. Reporting, much less. It is, however, an essential aspect in the work of a buyer, because the proper maintenance of a monitoring table enables them to measure their objectives and quantify their needs. From receiving global data, formatting KPIs and reporting back to their manager, a junior can spend between 4 to 7 hours a week gathering the right information.

DATA: LONG TRAINING SESSIONS FOR BUYERS

As the volume of data grows and becoming increasingly complex, technical proficiency in procurement is expected to become highly important. Proof of this can be seen in the few ads selected below: data literacy is an asset for any buyer. (A rather advanced requirement in this job post to integrate the Supply Chain department where SQL skills are required)

It is therefore essential to train buyers not only to use Excel but also to use an ERP specific to purchasing, not to mention data visualisation tools such as Tableau or Qlik.

One would almost come to confuse the in-depth work on data, which is the prerogative of a dedicated data team, with the "simple" understanding of KPIs or the "simple" access to supplier data without prior filtering, vital to buyers.

Cédric Le Savéant, VP Digital Office Sourcing & Supply Chain Transformation at Technicolor, clearly explains :

"In a general reflection on data access at Technicolor, you need to be able to get answers without having to systematically train employees about pivot tables! “ Source: Technicolor: a databot to access Procurement KPI

NATURAL LANGUAGE PROCESSING TO ACCESS procurement core DATA

Category management typical questions to askR.ai

Category management typical questions to askR.ai

Category management typical questions to askR.ai

Category management typical questions to askR.ai

 Free Code Camp offers a simple reading chart to measure the impact of a "chatbot as a service". For a bot capable of speeding up low value tasks and embedded in a familiar work environment such as the Slack data assistant, two questions arise: is your bot a source of savings/income? Does your bot improve your reputation?

  • Is a data assistant provided on purchasing data a source of savings? YES.

At a rate of 30 min per day x 253 working days, for an average hourly wage of €17.3, it is €2188 per employee per year. Today, this is the case for GRTgaz, which saves 30 min per day and per employee thanks to askR.ai.

  • Does a data assistant improve your reputation? YES.

Maybe not in terms of customer satisfaction, but in terms of employee experience, yes. A professional assistant available 24/7 that saves you time on boring tasks? That's just amazing!

Buyers need more intuitive tools to make it easier to get started, without leaving accuracy and performance on the side. An askR.ai data assistant, based on natural language processing, ensures a quick start and almost instant access to key data in a buyer's daily activity, without the need for Excel training.

Webinar Technicolor

Cédric Le Savéant shared this feedback with you during a webinar on Thursday, June 20th at 11:30 am: "TECHNICOLOR & ASKR.AI: GET A CLEAR VIEW OF SUPPLIER EXPENDITURES IN 2 SECONDS"! (french)

 

* Qualitative survey ASKR.AI, between 2019 april to 2019 may .

Big Data : how to lead your teams into going further with data ?

The common denominator of these meetings? Leading businesses further in the use of their data towards a "data-driven mindset".

SHARING DATA AND DEBUNKING MYTHS ABOUT AI

Cédric Le Saveant - VP Digital Sourcing Technicolor has setup Jim, a data-bot to handle purchasing data.

Cédric Le Saveant - VP Digital Sourcing Technicolor has setup Jim, a data-bot to handle purchasing data.

For Cédric Le Saveant, VP Digital Sourcing, teams need to be able to access data at all levels of the company. For almost 4 years now, he has been introducing a real change in Technicolor's purchasing culture. For him, it's very clear: having beautiful dashboards is very good, but having a tool as interactive as a bot capable of answering your questions about data is a concrete change. "It's the data that comes to you, and it changes everything! ", says the one who wants to make office tools as simple as the ones we use in our daily routine. Indeed, one of the biggest challenges when you want to put data at the heart of an organisation is the adoption rate of the solution, very much tied to its ease of use. William Marcy, Technical BI Director at TVH Consulting, says from experience: the same solution, presented with a more attractive portal, can be successful after a failure. He therefore distinguishes between two types of BIs: BI for experts, and BI for management teams. "We have very advanced but also very complex platforms that only correspond to the needs of the first category," adds Matthieu Chabeaud, CEO of askR.ai data-assistant. "However, it is the management BI teams who need to be involved in this project”.

"We must separate BI for management teams with the one for experts, and acknowledge that very complex platforms only meet the needs of experts." Matthieu Chabeaud, CEO askR.ai

Bringing natural speech to Business Intelligence is, in the end, a return to the most basic form of communication! AI technologies that allow us to communicate and get information in this way only bring back a basic and essential method of expression," reminds Matthieu Chabeaud. This is why it is particularly important to make users understand that AI is not a black box that acts like a human with unknown objectives, but rather as algorithms that can learn. For Thomas Binant of Géotrend, it is therefore necessary to give teams the means to learn and understand how to use AI tools.

FINDING INNOVATION STARTS WITH LEARNING HOW TO USE ITS DATA.

Salons Solutions Big Data - Leading businesses further in their data use.

Salons Solutions Big Data - Leading businesses further in their data use.

Another challenge in adopting new tools is having IT/data teams too much in the operational side of things that they may neglect to look for new tools that can make their work easier. There are two ways of looking for innovation: either by looking for solutions themselves, or by getting support from a consulting firm. When you are an SME anchored in everyday life, you can dangerously get used to the discomfort of a solution that "does the job". Matthieu Chabeaud calls it the “fakir” syndrome, or how one no longer even feels the pain in a situation to which one has become accustomed!

It is essential to onboard BI tools in consultation with the IT department. If the IT department is excluded from the process, it is perhaps due to a lack of understanding of the pains, but also because management teams are thirsty for quick results. The IT department is not always in the loop on new decisions, but not including it from the start can significantly slow down projects. Rather, the IT department should be allowed to "restore its image" as it can bring real value to the business department. It's exactly what happened at Renault, where the project of an internal portal using a data-assistant (literally) triggered applause on its launch! "That was to tell you how great it matched between the issue and the new tool suggested for marketing data!" remembers Matthieu Chabeaud.

However, Xavier Bouteiller from Datasulting points out, that the success of data projects is based on the company's strategy: marketing, finance, information systems or sometimes the management itself. Whatever the case, it is necessary to ensure that users are as responsible as possible, by making sure that producers are also consumers. Users that regularly use the available data - whether it is to get accurate information on a contract or overall performance management over several years - are better able to see the benefits of AI solutions. The use of data opens up a path of global thinking: how can I make predictions in order to improve my decision making? Could certain tasks be automated with Machine Learning?

Autonomy and responsibility are therefore the two essential elements to lead users to new opportunities.

GO FROM SIMPLE TO ADVANCED ANALYTICS THANKS TO ASKR.AI'S DATA-ASSISTANT DISCOVER ASKR.AI

--------sum up--------

Conference « Value creation from data : nothing compares to BI, AI and data scien sinergy. What new gen plateforms are up to the challenge ?

with Pascal Minguet - Independant journalist

Salons Solutions talIntervenants :

Table Ronde « Popularize analytics within SMBs : which methods and tools to make business users want to go further with self-service data ? “

with Pascal Caillerez - Journalist
Intervenants :

Data & Innovation : listen to the business users!

 

CIO-France Online Conference : Joining forces on Data democratization

 
Cio Online - Etude "Comment exploiter au mieux les données au service du business ?"

Focus on Renault testimonial

Some feedback on the collaboration between Renault and the start-up askR.ai. >> original article (in french - Front commun sur la data : retour d’expérience de Renault <<

 

Top/down strategy request appropriate intermediaries

Since 2014, Renault has clearly announced its digital transformation ambition. A corporate vision that matches the “top/down strategy” definition of a company strategic orientation pushed from the top. The following years saw the creation of a new entity called “Renault Digital” to internally develop apps and softwares to answer business units’ needs. In this transformation process, data exploitation is key.

Jean Dumas, BtoB Customer Data Manager at Renault, started working on data issues in 2015. This is the reason behind his participation in the CIO France conference “Joining forces on data democratization”. As a CRM project manager, his experience feedback is all the more relevant as he is now responsible for making these positions more "data autonomous".

Choosing a manager from the field, in order to find new data tools and to make sure they are adopted, enabled a down-to-earth approach. It is about overcoming daily issues that face Renault distributors and that Jean Dumas has also faced.

 

Accepting feedback (or the absence of feedback)

Jean Dumas closely monitors the implementation of a new data portal for his teams from 2015: Fleetb@se, a dashboard helping operational teams accessing key information on their local market.  This tool was a first response to business users needs.

 However, our head of project quickly became aware that this new tool was not used enough.  He started looking for a solution that would make users more autonomous without entirely rebuilding an already operational system. It only requires a simple, instantaneous access that can be used by different types of users: business users tend to give up on a tool that is not fast enough.

Jean Dumas turned to askR.ai in 2017 to add our data bot to the portal: users could ask their questions and receive an answer instantaneously, without having to dig for the answer in FleetB@se. The number of connexions were multiplied by 7 in a few months !

Thanks to its relevance, the intuitive solution sparked off a “wow effect”. After all, every car dealer’s dream was simply to get a precise and instant answer to a question they had in mind when opening FleetB@se… Question that can now be asked to askR.ai, 24/7.

 
askR.ai interface
 
 

Develop data exploitation with a double approach

This CIO-Online conference testimonial proved that it is complex to offer business users a solution that meets both their daily issues and the company strategic orientation. When talking about data and users, different needs combine with multiple approaches and numerous tools. Last but not least, every piece of data has a different value according to its accuracy and its timing.

Decision making comes from data, which makes easy access to data for business users paramount. That is why IT and business teams have a common stake: IT is in charge of framing technical resources, and business teams, the only ones able to decide on their true needs. This, even within the framework of a top-down transformation strategy.










Finalist to ICC START UP AWARDS at EDHEC!

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Our team is proud to be a finalist of the ICC Start up Awards that will take place on November 29th in Lille.

Every start-up will in pitch in front of a specialized jury to prove he is the best innovation in retail this year . See you there !